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Contacting Support

We are always trying to make it simpler for you to contact us when you need to.
To this end we are finding and developing new channels all the time. So We thought it was time to detail the best ways to contact us.

For general contact email or call us, our general email address is , and our office number is 01225580025

For supportcalls email or call the office number or if its out of hours and you have a contract number call 08008620151.

Most recently we have also developed SMS intergration for our office number 01225580025 so you can can now text us:-

For a instruction sheet click here

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When is a Phone not a Phone

When its an iPod 4G Touch

After much pestering my 8 yo daughter got a 4th generation iPod touch for her Birthday. And me being me after looking at it I decided with the help of the Apps store to see how close to a iPhone I could get it.

So it has facetime which is great and I wont cover here yet, But I wanted to control her access to services. so first App to be installed was Linphone,

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Hosted Platform

We have been rolling out our new Managed hosted PBX platform with great success. We are being different from many other platform suppliers in a such as we are offering customers their own Mini PBX and manage it adding bespoke features as required.

What We mean by this is that we do not limit what suppliers they connect to or receive calls from, We are a Gradwell Partner so by default we supply calling minutes and incoming numbers from them, but We have for example customers using Skypes SIP trunks for calling and other suppliers as well.

Custom features include besoke hardware to interface with door entry and video equipment, CTI middleware for CRM packages and webdav for call recordings and saving recorings in mp3 or other formats

We also integrate it with Asternics FOP2 Console so  that users can also have an operators panel from the Hosted platform, allowing them to see the status of their users spread over many site. We also have provided CTI integration that is platform independent allowing screen popping on MACs, Linux and Windows PCs.

The Aim is to give an independent Hosted Solution.

We have also launched our backup platform in the USA if a problem occurs in the UK the Aastra handsets will register and use the US server for their calls.

Oh and Finally when you outgrow your hosted solution we can migrate the confuration to your own onsite platform or a mixture of the two which we have already done for one customer.

 

For more details call or email us

01225580025

 

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Sip attacks are on the increase, Read or article on Sip security and look at the ITSPA document as well to make sure you are secure

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