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Cyber-cottage.co.uk* were approached by Hatzola* to provide a resilient
platform for the reception, recording and transferring of emergency
calls to home based operators.
The
proposed solution was based on two Dell servers, Asterisk and the
Redfone fonebridge.
To
handle the resiliency Linux HA heartbeat was installed on the servers,
This controlled Asterisk, The fonebridge and the “floating IP”.
All configurations are synced between servers as are all recordings.
For power backup a KeySource UP was installed with a runtime in
excess of 4 hours.
Since
installation the system has run faultlessly except for one occasion
where the primary server was switched off in error, Due to the
Resiliency of the platform this was not noticed for some hours such
was the seamless changeover.
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The Market for Asterisk in the small call center market has been growing year on year. A key item that has been missing has been WallBoards. These are historicly LED displays showing calls answered, lost etc. In the last few years these have been replaced by Plasma screens displaying this info in a more graphical form So what is the ACCW ? well its a Flash application that will run in any browser that draws data from a mysql database and displays these in a simple and clear form. Key to these are dynamic scales so that as call load increases so will the scale of the graphs. It also shows a histogram of call load for the last 15 miniutes. In its default form it can summerise the data from upto 3 queues and display them as one set of data. It is also possible to have multiple displays each displaying a different queue, This is done by creating a directory for each display and wrapping them in iframe. |
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24x7 Asterisk server monitoring.
We are proud to offer an economical solution for end users and resellers to monitor their servers.
Our platform monitors servers 24 hours a day 7 days a week. Hosted in a state of the art data centre with connections to major UK data centres and multiple connections to the internet.
We offer different levels of monitoring from simple uptime and email alerts to system load, disk space and channel usage with email and SMS notification. Web panel and firefox plugin available to all levels to view system status.
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