Download porting form

Looking to sample all the benefits of Internet telephony but don’t want to risk losing business by changing your number? Becoming a VoIP user doesn’t mean losing your old PSTN number. Let Gradwell take care by transferring your number in as little as 10 working days.

We can port your number in one simple process for only £20 (excluding VAT) per number. We set everything up for you, check that everything is in order and seamlessly move you to Gradwell.

We are able to move your number from various telephony providers, including:

• BT
• Virgin Media (Telewest)
• Virgin Meda (NTL)
• Cable and Wireless
• Gamma Telecom
• Thus
• Your Communications
   

We are always building on our porting agreements so if you have a number from a company not listed above, please let us know and we will see if it is possible to port.

To keep your number, you will need:

• A completed porting form (If you require help completing the number porting form, please visit the How To article, which will guide you through the process.)
  
• A copy of latest phone bill for the number(s) you want to keep, showing the main billing number and your company name.
• To fax both of those documents to us on 08444 8415411, or scan and email to
• If you need to port 10 or more numbers you will need to complete the Capacity Planning Form, which is located on the second part of the Number Porting Form.
   

How much does it cost?

• 1 single line - £20.00
• Up to 10 single lines - £100
• 10 PBX lines or less - £100
• 11 or more PBX lines (or a centrex site) - £200
• Simple DDI block of 10 - £100
• Complex DDI block of 11+ - £200
• Up to 10 ISDN lines - £100
• Over 11 ISDN lines - £200
  (All prices are excluding VAT)
  
  

What are the timescales?

(Please note this is a guide and times are subject to delays)

• 1 single line request – 10 working days
• Up to 10 single lines – 20 working days
• PBX 10 lines or less – 14 working days
• PBX 11 or more (or a centrex site) – 22 working days
• Simple DDI – 22 working days
• Complex DDI – 27 working days
• ISDN 10 lines or less – 14 working days
• ISDN 11 lines or more – 27 working days
   

Please note, any resubmissions or changes will be charged at £20 (excluding VAT). You will also be charged this amount for any numbers you port, but then do not use or cease. It may therefore be beneficial to cease the numbers with the current providers before putting through the port request to minimise cost.

For more information regarding porting your number, please visit the FAQs.